Handbook for Basic Process Improvement

Table of Contents

Introduction
What is the new Handbook for Basic Process Improvement?
What is a process?
Who owns processes?
What is process improvement?
How does process improvement benefit the organization?
How does an organization get started on process improvement?
What’s in the Basic Process Improvement Model?
Step 1: Select a process and establish the process improvement objective
Step 2: Organize the “right” team
Step 3: Flowchart the current process
Step 4: Simplify the process and make changes
Step 5: Develop a data collection plan and collect baseline data
Step 6: Is the process stable?
Step 7: Is the process capable?
Step 8: Identify root causes for lack of capability
Step 9: Plan to implement the process change
Step 10: Modify the data collection plan, if necessary
Step 11: Test the change and collect data
Step 12: Is the modified process stable?
Step 13: Did the process improve?
Step 14: Standardize the process and reduce the frequency of data collection

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